What tasks do you perform and how often

Q&A Categories

What tasks do you perform and how often

Jul

13

2011

I always wonder what types of tasks do you perform and how often. If you manage a whole network do you login regularly or only when RMM shows some error.
What do you check on WorkStations and Servers?

In: Random Asked By: McJack [6

]

Answer this Question Now

3 Answers

Answer #1

We use our RMM tools to manage just about everything. The only time we log in is when there is a monitor alert that isn’t auto fixed, a user reported issue or for our bi-annual “cleanups”.

We perform a lot of checks with our monitors, some of them being:

-Memory utilization
-Patches and vulnerabilities
-Disk Space
-Drive read/write times
-Processor performance
-Make sure all services are running
-Antivirus is up to date and has run a scan in the last 24 hours
-Event log for any critical errors
-Backups and any other scripts completed successfully.
-Detect non-whitelisted software

We also run scheduled maintenance scripts, like:

-Defragment the drive
-Run memory scan to detect bad memory or motherboard
-Hard disk check
-Disk cleanup (temp files)
-Exchange maintenance
-A/D maintenance

Every 6 months or so, we do manual cleanup, tasks such as:

-Overview of domain users, remove old or expired users
Mail archiving
-Go over file storage with client (remove useless documents, reorganize file structure)
-Re-document the network

Answered By: bkendall [13

]

Answer #2

Thank you Brad. Pretty good. I have few questions
- What do you use to Detect non-whitelisted software
- how do you run memory scan to detect bad memory or motherboard
- I don’t trust GFIMax HDD SMART Monitor as it has let me down twice. Do you use anything else to monitor HDD?

Answered By: McJack [6

]

Answer #3

We use the GFI data extraction api and compare it to our database of approved software with a simple web script. We auto generate a ticket if something doesn’t add up.

For memory scans, we use this application http://hcidesign.com/memtest/
We schedule it and run it through GFI Max.

We use http://hddscan.com/ the same way we use memtest, through GFI.

SMART monitor does work, but it only detects SMART errors which aren’t always accurate.

Answered By: bkendall [13

]